Partnering with organizations to preserve the ecosystem and restore the land is as important to the staff as connecting with the owners. “Like I always say, beautiful bricks and sticks, but it’s the people that create the moment that motivates guests to come back,” Chris said. He personally speaks with every hire on staff and sets expectations, explaining the culture of the work environment at Timbers. “I purposefully look for candidates that can deliver that high-level personal experience 100% of the time.” The integration of host culture–sharing and living aloha–creates an environment where guests feel seen and included. “We like to create a memory bouquet for people to take with them,” Chris explained.
Thanks to the new activities team, there are a number of cultural experiences integrated into the Timbers calendar for 2024 including bamboo stamping, ti leaf lei making, ancient Hawaiian games, and more. Chris’s favorite part about his role as GM is the opportunity for one-on-one connection and sharing aloha. The experience of taking an owner out to Polihale for the first time, or sharing a farm-to-table meal at Hualani’s is not an unusual occurrence. Now open 7 nights a week, Hualani’s reimagined the menu in 2023 by integrating wine pairings and flights. Chris explained that the rotating menu always utilizes what’s in season, and the wine list is curated specifically to reflect and compliment those flavors for an unparalleled dining experience.
Welcoming locals and visitors alike, Chris calls Timbers an “exclusive but inclusive community,” with miles of beautifully maintained trails, public beach access, and county-sponsored events like the recent 5K Resolution Run. “We’re part of the community. Not just physically. We try to make sure that we stay vital members and partners, and it feels good to be embraced for that effort.”